Question 1

How do I book a pick-up?

Accepted Answer

To book a pickup, new members must first sign up by selecting “Enroll Here” on the homepage of K9 Play and Stay. After registering, a team member will contact you to schedule your first pickup and arrange your recurring bookings.

Question 2

I'm debating between K9 Play and Stay and a dog daycare service. What is the difference?

Accepted Answer

K9 Play and Stay provides pick-up and drop-off service.  We have not found a dog service in Bucks county that offers this service to you and your pet.  Dog daycares have downtime, which means that your dog is in a crate or smaller space resting for a portion of the day.  At K9 Play and Stay there are no crates, artificial turf, concrete slabs, or small fenced-in spaces on the farm.

Doggie daycares are typically indoors.  Your dog will always be outside on our large farm, unless weather does not permit.  The fresh air and sunlight are great for your dog's overall health.  We offer an endless amount of space on the farm for your pup to run.  A lot of dog daycares pack too many dogs into a limited amount of indoor space resulting in dog fights.  The large grass fields on the farm are great for those dogs that are higher energy.  Let us know your dog's needs when you set up your account profile.

Question 3

Why do you provide pick-up and drop-off services?

Accepted Answer

We feel this adds an extra level of convenience and time to your day. 
It adds up to an additional hour of socialization to your dog's day. 
It’s just a lot FUN!  Be sure to tag us in those Instagram posts of your dog getting into the Dog Bus.

Question 4

How are the dogs transported?

Accepted Answer

Your pup will travel in a dog bus with their furry friends.  The dog bus was designed for your dog's safety and comfort.  The bus is a space for your pup to stretch-out, relax, and socialize.  The dogs wear either a seatbelt or rest in a crate at all times while in the bus.  Let us know how your dog travels best.  The bus is cleaned regularly with non-toxic products and the linens are replaced daily.

Question 5

How will I know the exact time my dog will be picked-up and dropped-off?

Accepted Answer

You will receive an email the evening before your scheduled service with your estimated pick-up and drop-off times.

On the day of service, you will receive multiple text updates throughout the day. We will text you when we are en route with an estimated arrival time of 10–15 minutes. You will also receive a text once your dog has been picked up and another text once your dog has been dropped off at home.

Question 6

How long will my dog be with the pack?

Accepted Answer

Your pup will be out of the house 3-4 hours.  The dogs enjoy two hours of playtime at the farm.  Then additional time traveling and socializing in the dog bus.

We do our best to ensure that the dogs are in the bus for the same amount of time as each other (i.e. first in, first out).  We will shorten the travel time for any dog that is prone to motion sickness or experiences anxiety while driving.

Question 7

Can I choose a pick-up and drop-off time?

Accepted Answer

When you book you are choosing the date of service and not a time.  Should you have a time constraint please contact us.  We will make every effort to accommodate a requested pick-up time.

Question 8

Can I drop-off and pick-up my dog at the farm?

Accepted Answer

Our team spends their time focused on your dog and their pals.  Our days are planned out with a scheduled driving route and playtime at the farm.  Therefore, we do not allow you to drop-off or pick-up your dog at the farm.

Question 9

I work 9am- 5pm. I won't be physically home.  Can my dog still attend K9 Play and Stay?

Accepted Answer

Absolutely! We understand many cannot be home for pick-up and drop-off.  K9 Play and Stay was created to fit the lifestyle of a busy dog owner.

You can provide us with a code to your keyless entry system. If you do not have a keyless entry system, we recommend a traditional lock box.  If you aren't sure the best way for us to enter your home, Contact us!  We are a creative group and would be happy to assist.

Question 10

Will you contact me if there is an emergency with my dog?

Accepted Answer

In the event of an emergency involving your dog,  you will be notified immediately.  We will contact the primary phone number.  If we cannot contact you using the primary phone number, we will contact the emergency phone number you provided on your account profile.  In the event your dog needs immediate veterinary care, we will transport them to the closest veterinary clinic.

Question 11

Can I make changes or cancellations to a scheduled pick-up?

Accepted Answer

All changes and cancellations must be made 48 hours in advance from the scheduled pick-up date.

Question 12

How can I contact a team member?

Accepted Answer

You can contact K9 Play and Stay via phone, email, website, or social media.  If we do not answer a phone call, we are most likely with the pups.  We will never take a phone call while driving.  Please be patient, we will return your phone call as soon as possible.  Contact us on social media and our website anytime of day or night.  We will respond as soon as possible.

Phone Number: (215) 776-1446
Email: info@k9playandstay.com
Instagram: @k9playandstay
Facebook: @k9playandstay
Website: Contact Us

Question 13

Is K9 Play and Stay open during the summer?  How do you manage the heat?

Accepted Answer

K9 Play and Stay is open during the summer season.  We are constantly monitoring high and rising temperatures during the summer months.  Safety is our number one priority when your dog is in our care.  If temperatures and humidity are too high, we may cancel a pick-up.  In the event we cancel due to high temperatures, a full refund would be issued.  In the summer months we introduce several water features and fun cool-off areas for your dog to enjoy with their friends.

Question 14

How will I know if my dog is a good fit for K9 Play and Stay?

Accepted Answer

We ask you to consider your dog's temperament and behavior, prior to enrolling your dog with K9 Play and Stay.  Below is a list of questions to ask yourself about your dog.

Does your dog do well in group settings?
Does your dog play well with other dogs?
Does your dog travel well in cars?
Does your dog react positively to other dogs or humans?
Does your dog respond well at dog parks?

Question 15

Does my dog need to be neutered or spayed to attend K9 Play and Stay?

Accepted Answer

Yes.  We require all dogs to be either neutered or spayed.

We have found that some neutered and spayed dogs do not respond positively to unneutered and unspayed dogs.  We want all dogs who attend K9 Play and Stay to feel safe and at their best.

Question 16

Is my dog old enough to attend K9 Play and Stay?

Accepted Answer

We require all dogs to be at least 6 months of age to attend K9 Play and Stay.  We recommend waiting at least 2 weeks after your dog has completed their full series of vaccinations.  Proof of rabies, distemper, leptospirosis and bordetella vaccines are required when creating your customized account profile.

Question 17

Do you give out treats?  My dog has a food allergy.

Accepted Answer

We give out treats.  However, we do not use any treats that have chicken or chicken by-products.  Many dogs have chicken allergies or have a chicken intolerance so we find it best to always avoid chicken at K9 Play and Stay.

When you create your account profile on the Sign-Up page, you will be asked if your dog has any food allergies.  Let us know if your dog has allergies.  We will ensure that they do not consume any treat they are allergic to.

Question 18

Can you tell me about the farm where my dog will be playing?

Accepted Answer

Your dog will play with their friends on a 15-acre farm located in Doylestown, PA.  There are no crates, artificial turf, concrete slabs, or small fenced in spaces on the farm.  The large area that your dog will run and play is enclosed by 6-foot fencing.  Additionally, we have reinforced the bottom of the fence to ensure that no dog can get loose while in our care. There is a shaded pavilion where the dogs can take a break from the sun if needed.  There are multiple water stations for your dog to hydrate.  Your dog will be under constant watch by a human.  We are constantly monitoring your dogs activity and needs.

Question 19

What safety measures does K9 Play and Stay have in place?

Accepted Answer

Safety is our number one priority at K9 Play and Stay.  All aspects of the business have been thoroughly considered to ensure that your dog remains safe while in our care.  All dogs must be leashed when transported to and from the dog bus.  Your dog will either wear a seatbelt or be crated while in the dog bus.  The large field that your dog will run and play is enclosed by 6-foot fencing.  Additionally, we have reinforced the bottom of the fence to ensure that no dogs can get loose while in our care.

Question 20

Is K9 Play and Stay licensed to operate?

Accepted Answer

Yes.  K9 Play and Stay is a Limited Liability Company.  We are licensed, bonded, and insured.

Question 21

Do you require the dogs to be vaccinated?

Accepted Answer

All dogs attending K9 Play and Stay must be current on their Lepto, Bordetella, Rabies, Canine Influenza and Distemper vaccinations.

Frequently asked questions